Privacy Policy
Last Updated: January 1, 2026
1. Information We Collect
• Personal Information: We may collect personal information such as your name, email address, phone number, and payment information when you use our services or contact us.
• Usage Information: We collect information about your interactions with our website, including IP address, browser type, and access times.
2. How We Use Your Information
• Service Provision: To provide and manage our services, process payments, and communicate with you.
• Improvement: To improve our website and services based on your feedback and usage patterns.
• Marketing: To send you promotional materials about our services. You can opt out of marketing communications at any time.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except:
• Legal Requirements: We may disclose your information if required by law or to protect our rights.
4. Data Security
We implement a variety of security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies
We use cookies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser that enables the site's systems to recognize your browser and capture certain information.
6. Your Rights
You have the right to access, correct, or delete your personal information. You can also object to the processing of your data or request that we restrict processing. To exercise these rights, please contact us at [email protected].
7. Changes to Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website, and your continued use of our website or services constitutes acceptance of the revised Privacy Policy.
8. Contact Information
If you have any questions about this Privacy Policy, please contact us at [email protected].
9. Non-Sharing Clause
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
10. Use Case Description
Tier 1 Epoxy Send occasional SMS messages to opted-in users for informational and service purposes. These messages include appointment confirmations, reminders and follow-ups. Consent is obtained through customer-initiated sign-ups that clearly disclose messaging intent and opt-out instructions. We occasionally send marketing messages regarding special offers, discounts, new product updates among others. Message frequency varies. Message & data rates may apply. Text help for assistance. The customer can reply STOP to unsubscribe at any time. Users can review our Privacy Policy at https://t1epoxy.com/privacy-policy and Terms of Service at https://t1epoxy.com/term-and-condition.
- Sample Message #1
Hi Eddy, this is Tim from TIER 1 EPOXY. Thanks for being a loyal customer, here's a special offer just for you. Reply STOP to unsubscribe. Msg & data rates may apply.
- Sample Message #2
Hey Kevin, this is Tim from TIER 1 EPOXY. This is a reminder of your upcoming appointment on 12th July at 5:00pm. Reply STOP to opt out. Msg & data rates may apply.
11. How do Contacts Opt-in to Messages?
Customers opt in to receive SMS messages from TIER 1 EPOXY by entering their phone number into a website form that discloses message purpose, low-frequency expectations, and opt-out instructions. Proof of consent is available at https://t1epoxy.com/contact.
12. Opt-in Message
You have successfully opted in to receive notification and promotional SMS from TIER 1 EPOXY. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out. Reply HELP for help.
13. Opt-Out & Support Mechanisms
You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].