Terms And Conditions
Last Updated: January 1, 2026
General Use
The use of Tier 1 Epoxy website and services is governed by these Terms. By accessing or using our website and services, you agree to these terms in their entirety. If you do not agree to these Terms, you are not authorized to use our website or services.
1. Website Use
The Tier 1 Epoxy website is intended for use by businesses and individuals at least 18 years old. By using our website, you affirm that you meet these requirements.
2. Account Registration
To access certain features of our website and services, you may be required to create an account. You agree to provide accurate and complete information during registration and keep your account information up-to-date. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3. Services Offered
Tier 1 Epoxy provides sales team development, sales strategy and script development, and marketing collaboration services. Detailed descriptions of our services can be found on our website.
4. Fees and Payment
Fees for our services are outlined on our website. All payments must be made in U.S. Dollars. Payments are due at the time of order placement unless otherwise agreed upon in writing.
5. Refunds
Tier 1 Epoxy does not offer refunds for services rendered. If you are unsatisfied with our services, please contact us to discuss your concerns.
6. Privacy
Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
7. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Tier 1 Epoxy and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written permission.
8. User Conduct
You agree not to use our website or services for any unlawful or prohibited activities. This includes, but is not limited to, spamming, transmitting harmful software, or infringing on the rights of others.
9. Limitation of Liability
Tier 1 Epoxy is not liable for any indirect, incidental, or consequential damages arising from your use of our website or services. Our total liability to you for any claims arising from the use of our website or services is limited to the amount you paid for our services.
10. Dispute Resolution
Any disputes arising from these Terms or your use of our website or services will be resolved through binding arbitration in Los Angeles, California. You waive any right to participate in class action lawsuits against Tier 1 Epoxy.
11. Changes to Terms
Tier 1 Epoxy reserves the right to update these Terms at any time. Changes will be posted on our website, and your continued use of our website or services constitutes acceptance of the revised Terms.
12. Use Case Description
Tier 1 Epoxy Send occasional SMS messages to opted-in users for informational and service purposes. These messages include appointment confirmations, reminders and follow-ups. Consent is obtained through customer-initiated sign-ups that clearly disclose messaging intent and opt-out instructions. We occasionally send marketing messages regarding special offers, discounts, new product updates among others. Message frequency varies. Message & data rates may apply. Text help for assistance. The customer can reply STOP to unsubscribe at any time. Users can review our Privacy Policy at https://t1epoxy.com/privacy-policy and Terms of Service at https://t1epoxy.com/term-and-condition.
- Sample Message #1
Hi Eddy, this is Tim from TIER 1 EPOXY. Thanks for being a loyal customer, here's a special offer just for you. Reply STOP to unsubscribe. Msg & data rates may apply.
- Sample Message #2
Hey Kevin, this is Tim from TIER 1 EPOXY. This is a reminder of your upcoming appointment on 12th July at 5:00pm. Reply STOP to opt out. Msg & data rates may apply.
13. How do Contacts Opt-in to Messages?
Customers opt in to receive SMS messages from TIER 1 EPOXY by entering their phone number into a website form that discloses message purpose, low-frequency expectations, and opt-out instructions. Proof of consent is available at https://t1epoxy.com/contact.
14. Opt-in Message
You have successfully opted in to receive notification and promotional SMS from TIER 1 EPOXY. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out. Reply HELP for help.
15. Carrier Liability
- Carriers are not liable for delayed or undelivered messages.
- As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
- For privacy-related inquiries, please refer to our privacy policy: https://t1epoxy.com/privacy-policy
16. Non-Sharing Clause
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
17. Opt-Out & Support Mechanisms
You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].
18. Contact Information
If you have any questions about these Terms, please contact us at [email protected].